1. Return Eligibility

We accept returns only in the following cases:

• Damaged product received
• Wrong product delivered
• Missing items in the order

Return requests must be raised within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used hair oil products
• Products damaged due to misuse
• Requests made after 48 hours

3. Refund Process

Once the returned product is received and inspected:

• Refunds will be processed within 5–7 business days
• Refunds will be credited to the original payment method

4. Order Cancellation

Orders can be cancelled only before dispatch. Once shipped, cancellation is not allowed.

5. Contact for Returns

To request a return or refund, contact us:

📧 care.floufamily@gmail.com